Maintenance & Support
The Best IT Service Companies with a Single Point of Contact
Network IT saves clients time and money through consolidating and managing multi-vendor support contracts.
Network IT partners with the best service companies around the globe. We source from OEM, OEM authorized and select third party maintenance organizations to build a service solution suited to your IT asset age and location.
Tired of keeping track of multiple service agreements, renewal dates, and service call placement and escalation procedures?
Network IT eliminates these normally time consuming inefficiencies through a single web portal. Our staff makes the processes of IT support agreement procurement, utilization, and renewals easier. We enable clients to see all important contract information, place service calls, escalate service calls, look up call history, request equipment additions and deletions, and request supplies. Plus, our dedicated team of customer service professionals monitors every aspect of contract administration and service delivery – so your team does not have to!
Manufacturer’s We Service
Network IT has relationships with the industries best-in-class service providers today. With these associations, we have established a global solution with the capability to address nearly all IT equipment manufacturers and models enterprise wide.
HERE’S HOW IT WORKS
Network IT provides online asset tracking for existing and new assets, giving instant and secure access to all contract and equipment information twenty-four hours a day, seven days a week. This means a corporate user can log on, view assets at a glance, place service calls, plan renewals, and shop for better pricing – all on the same web site.
Keep track of all of your IT hardware assets – live 7×24. Know where everything is, or where it is supposed to be, who is responsible for that asset, and how much you are paying to maintain it. Know when the contract renews, plan budgets, and do it all with Network IT.
Included in our service and support solutions are:
- 24x7x365 Coverage
- On-site Next Business Day Coverage
- On-site Four Hour Response Coverage
- Three Business Day Depot Coverage
- Five Day Depot Coverage
- Next Day Hot Spare Depot Coverage
- Custom Service Plans
Contact us today to find out how you can save time and money and make service easier!
Network IT Inc.